*about apptegy*
since our start in 2015, we've gone from a group of individuals to a community pushing toward the same goal of building a fantastic company with great people, great products, and, most importantly, a great culture.
apptegy is building products to empower school leaders to run better schools.
we are building the first marketing platform for schools.
thrillshare, our publishing platform, makes it easy for schools to share positive stories with their communities and the world.
we are growing quickly and are focused on bringing thoughtful, high-performers together to craft amazing products for our clients.
we've been able to build an exceptional engineering team that cares about their work and each other.
*but first...*
we've written the description below to be helpful to you.
after reading it, you should be able to decide for yourself if this is something you should pursue or not.
*on the tech ops team*
you will become a product expert on thrillshare.
you will work with and teach our client-facing teams to support their clients, learn new features, and stay current as our product expands and grows.
the team empowers our clients and teammates to perform at the highest level possible through training and our support channels.
you will be responsible for:
- directly and indirectly providing an incredible experience for our clients when they reach out to apptegy for support using our products.
- testing new features
- creating additional documentation when needed to do that you will become an expert at apptegy's product and its features.
*what else should i know about the role?
*
our core product, thrillshare, enables schools across the u.s. to communicate, share stories, and build a strong brand.
during onboarding and training, you will be expected to learn quickly and go deep into the product.
in addition, knowledge of testing or an interest in testing is helpful.
the tech ops team also handles some testing for each update and release of our core product.
*what is expected of a tech ops rep at apptegy?
*
we have high expectations for the next member of our tech ops team.
the number of clients and users has increased dramatically in the past year.
yet, we are intent on crafting an experience unlike any other vendor.
in a tech ops role, we expect you to:
*1.
be responsible and own your work*: when you're given a task, you own it in every way.
if you do not know the answer to a question, you own up to that and look for the answer, whether that means asking for help or doing hours of research until you solve it.
*2.
be curious & dig in*: you push yourself to dive in completely to your task, understand it from every angle, and to learn more.
you do the follow-up work necessary so that you can gain expertise.
*3.
be technically minded & have an eye for detail*: tech ops is a role that requires you to understand the finer points and capabilities of our product.
it's not enough to know what it does; you will be responsible for understanding how it does it and why.
an interest in or experience with code, programming or computer science is helpful.
moreover, you must be able to see and notice the smallest details from a misplaced comma to uncovering what a client is really asking in their question.
*4.
have a sense of urgency & drive*:you will do whatever it takes to help a client, a coworker, or a project move forward.
you're able to put aside what is easiest for you to deliver an experience that is best for others and do so with speed.
*5.
empower others*: while you are expected to learn and know the product at a deep level, you must be able to take that knowledge and communicate it to others.
a key part of this role is translating what you know in a way that is understandable and gives clients and coworkers confidence in the product and in their ability to help others.
*what leads to success?
*
*willingness to work hard and do whatever it takes*:
- you are disciplined and look for ways to get more done in less time at a high quality.
- you have an internal need to do your best at everything you do.
if there is a job to be done, it should be done well.
- while you push yourself, you keep the goals of the whole company in mind.
*an ability to manage your day and be effective & efficient*:
- you have managed your own workflow and schedule.
- you do not need someone to guide your day or tell you what to do next.
- you can anticipate and work ahead so that you have time to handle urgent and important tasks as they come up.
*technically minded and empathetic*:
- you enjoy analyzing a product, looking through code, and being able to break a problem down.
- when you communicate you do so with empathy to help others instead of showing off your knowledge.
*what else should i know?
*
we take our responsibility as a company seriously and aim to make this the best job that you've had (and one that sets you up for future success).
we want your day at