Reviews aging reports and initiates calls to customers with past due balances to arrange for payment.
- resolves customer complaints and disputed invoices and researches account discrepancies.
- manages a/r balances at current, with mínimal add's for specific accounts or ranges of accounts.
- maintains call logs and expected payment dates.
- resolves billing issues that have resulted in delinquent payment.
- provides timely follow-up with customers when expected payment has not been received.
- establishes and maintains excellent working relationship with internal and external customers.
- ability to manage and supervise cash app and invoice submission procedures for a receivable portfolio.
*works with other departments to establish and maintain criteria needed by customer to enable payment.
- prepares credit, adjustment or customer refund documentation for account resolution, including prompt payment discounts paperwork.
- provide statements, spreadsheets and other request to customers
- adheres to company's collections policies.
- performs other duties and special projects as assigned.
- when required visit customers to solve and clarify unpaid invoices.
- coordinate get invoices for down payments at the end of month.
- support credit managers/analyst in credit-related duties when required (pulling reports, coface, etc.)
*qualifications*
- customer service skills and commitment to quality excellence
- demonstrated negotiation skills-effective interpersonal skills, ability to manage and supervise through conflict.
- excellent verbal and written communication skills, including effective telephone skills: experience working across multiple levels, functions and regions.
- demonstrates a high level of initiative
- goal oriented and motivated to achieve standards set for collection activity
- time management skills and ability to meet standards (productivity and quality) in a fast paced environment
- strong sap and microsoft office suite (word, excel and access) and hrms knowledge
- basic accounting knowledge
- good systems skills, quick learner
- easily adapt to changes
- good use of time management, i.e. can cope with a heavy workload