*join a team recognized for leadership, innovation and diversity*:
cloud operations teams play a critical role to support our cloud software products like virtual engineering platform, remote migration services, experion elevate and other saas cloud solutions and take ownership of customer issues reported. Works with development engineering teams on deep understanding the cloud products and rolling out new features. Ensure smooth onboarding of new customers and service continuity to end users. Continuous researching, monitoring, diagnosing, troubleshooting and identifying solutions to resolve system issues.
This role is to provide operational support to all cloud products. Also includes developing scripts and automations of manual processes. Follow standard procedures or work instructions and should reach out to various teams for issue resolutions. Auditing of existing scripts to make them more optimized and improved.
*key responsibilities*:
- provision the customers systems and users onboarding activities.
- support project engineering team for virtual engineering platform.
- work on projects executed across geographies and cultures.
- support continuous improvement by investigating alternatives and cloud technologies and presenting these for architectural review.
- research and identify solutions to cloud infrastructure software issues
- respond customer issues in timely manner per defined sla.
- document technical knowledge in the form of notes and procedure.
- develop scripts and tools using power shell/power cli for it infrastructure/vcenter or azure.
*must have*
- bachelor’s degree in information technology, engineering or computer science.
- advanced english communication skills
- 5+ years technical experience in it design and development with the technologies: vmware, azure, saas, iot.
- hands-on experience with windows/linux environments
- architecture, design and development experience in azure/vmware based cloud platform
- preferred any one skills on programming languages like powershell, c#, javascript etc.
- good understanding networking concept like firewall, domain controller/active directory and plant control networks.
- ability to diagnose and troubleshoot advanced technical issues
- strong communication and interpersonal skills, ability to provide step-by-step technical help, both written and verbal
- *desirable*
- strong communications skills across the it organization, business units, and customers
- understanding of networking concepts (tcp / ip stack, firewalls, s2s vpn)
- good understanding cyber security and secure design
- minimum of 3 years’ experience working with a global team
- programing experience in cloud based development. Vmware/azure cloud experience must.
- certification in vmware platform and infrastructure
- certification implementing microsoft azure infrastructure
- certification in other cloud platform and infrastructure
*additional information*:
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job id*:hrd152862
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category*:engineering
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location*:av. Salvador nava martinez 3125,san luis potosi,san luis potosi,78260,mexico
- exempt