People & communications services lead, americas
locations: mexico city, lisle il
time type: full time
posted on: 2 days ago
job requisition id: r0644394
kone, founded in 1910, is one of the largest, award-winning elevator companies in the world. Our offering for employees is as competitive as our offering for customers. We provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees. We pride ourselves on our culture and principles: innovation, sustainability, collaboration, and ethical business practices. Come join our family in kone americas to be a part of something big!
job overview
we are seeking a strategic people & communications services lead, americas to join our team. This role will lead and modernize our p&c services operations across the americas region (us, mexico, canada), ensuring alignment with global service standards and serving as a critical part of the kone service model in delivering p&c services for the organization.
job duties:
operational:
1. lead the p&c services function across the americas, including overseeing the askhr service.
2. manage and lead p&c services according to global scopes and slas established within the region.
3. collaborate with business units to tailor service scopes locally, ensuring alignment with business needs.
4. drive the design, development, and implementation of p&c services management processes in support of organizational goals and enhance employee engagement.
continuous improvement:
1. identify and capitalize on improvement opportunities within kone's p&c centers of excellence (coes) and unit p&cs.
2. collaborate with p&c teams and business stakeholders to deliver consistent, high-quality services.
3. contribute to the development of p&c services roadmaps based on regional feedback and business requirements.
4. evaluate business and workforce trends to provide strategic recommendations for achieving and exceeding targets.
5. develop the annual p&c services budget in the geographical area aligned with global budgeting guidelines.
people, compliance and stakeholder management:
1. hire, retain, and develop a skilled team of p&c professionals to deliver efficient and quality services.
2. ensure service delivery practices fulfill all necessary global/local regulations and laws.
3. maintain strong relationships with p&c colleagues to share best practices and anticipate industry trends.
4. represent p&c services in the p&c area management team.
hiring requirements
1. bachelor's or master's degree in human resources, communications, or a related field.
2. 5-7 years of experience in human resources, preferably in multinational companies.
3. business acumen and experience in a multicultural business environment.
4. proficiency in service management processes with a track record of driving change.
5. strong project management and people leadership/coaching skills.
6. excellent communication skills with the ability to engage effectively with senior leaders.
7. fluency in english and spanish, with the ability to communicate in both verbally and through written communication.
about kone
we have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:
1. we value your authentic self.
2. diversity, equity, and inclusion are embedded in our strategy and values.
3. collaborative, creative, and supportive work environment.
4. passionate about safety, quality, and innovation.
5. we care about the communities where we live and work.
just some of our many benefits include:
1. competitive salary.
2. opportunities to learn and grow.
3. comprehensive health and wellness plans for the entire family.
4. more benefits than required by law.
come share your passion and energy to make a positive impact at kone for our customers and your career!
*beware of recruitment scams*
we are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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