*responsibilities*:*digital customer experience*:- respond promptly to customer inquiries through various channels, ensuring a positive and efficient interaction.- proactively identify opportunities to enhance the digital customer journey.- implement strategies to improve overall customer satisfaction and loyalty.
*website support*:- troubleshoot and resolve technical issues reported by users, collaborating with the it team for complex problem-solving and demonstrating the ability to drive issues through to resolution.- monitor website performance, conduct regular checks, and ensure the website meets user expectations.- work closely with content creators and developers to maintain accurate and relevant website content, actively contributing to the timely resolution of any issues that may arise in these areas*operational excellence*:- streamline and optimize operational processes related to website support, customer interactions, and issue resolution.- identify areas for improvement and implement solutions to enhance operational efficiency.- collaborate with cross-functional teams to ensure alignment with operational goals and standards.
*training and documentation*:- develop and maintain comprehensive documentation for website support processes.- provide training sessions for internal staff on customer experience and operational procedures.
*data analysis*:- utilize data analytics to gain insights into customer behavior, identify trends, and recommend improvements.- generate reports on key performance indicators related to customer experience and website support.- qualifications:- bachelor's degree in a related field or equivalent experience.- proven experience in digital customer experience and website support roles.- strong technical aptitude with a good understanding of web technologies.- excellent communication and interpersonal skills.- experience in process optimization and operational excellence.- analytical mindset with the ability to use data for decision-making.
*qualifications*:- * *bachelor's degree in a related field or equivalent experience.- proven experience in digital customer experience and website support roles.- strong technical aptitude with a good understanding of web technologies.- excellent communication and interpersonal skills.- experience in process optimization and operational excellence- analytical mindset with the ability to use data for decision-making.
*additional information*:- * job id*:hrd221740- * category*:marketing- * location*:circuito aerospacial no.
2,mexicali,baja california,21395,mexico- exempt