*_acsi's fast-growing team is in search of a qa to teach and assist a team that works with our many us-based clients.
we are looking for a profile who thrive in dynamic environments and no previous call center qa experience._*responsibilities*:evaluates the customers' experience as they interact with the agent through the calls and compares it against the company's standards of performance often called a scorecard or rubric.track the performance and provide actionable data and feedback to call center agents, this may include assessing technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines.qa analysts are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center qa and training.
*qualifications / skills*:an analytical approachan in-depth understanding of your businessexceptional communication skillsexcellent coaching skills*on site position*tipo de puesto: tiempo completo, por tiempo indeterminadosalario: $15,000.00 - $16,000.00 al mesbeneficios:- opción a contrato indefinidohorario:- turno matutinoexperiência:- qa: 1 año (obligatorio)idioma:- inglés (obligatorio)