Direct message the job poster from booked by powersellingpros
operations manager | expert in operations management and hr
join our team as a customer service representative!
are you looking for a role where your contributions truly matter? Want to work from the comfort of your own home while making a difference? At booked by psp, we believe that happiness starts with our employees. Your smile and support can help bring joy to our clients and create unforgettable experiences. Read on to discover how you can be a part of our vibrant team!
why choose us?
* flexible schedules that fit your life.
* work from home with a diverse team of passionate professionals.
* comprehensive training programs to boost your skills.
about the role
as a customer service representative at booked by psp, you will:
* assist customers with hvac, plumbing, and electrical home services.
* provide exceptional support and create delightful experiences for clients.
* engage with a dynamic team of 115 csrs from 9 different countries.
* receive training on the power selling pros csr certification program.
* become certified in service titan to enhance your knowledge.
your tasks will include the following:
* maintaining a positive, empathetic, and professional attitude toward customers at all times.
* responding promptly to inbound calls and to customer inquiries.
* making outbound calls for different client campaigns.
* communicating with customers and clients through various channels.
* acknowledging and resolving customer complaints.
* knowing our products inside and out so that you can answer questions.
* keeping records of customer interactions, transactions, comments, and complaints.
* communicating and coordinating with colleagues as necessary.
* providing feedback on the efficiency of the customer service process.
* ensuring customer satisfaction and providing professional customer support.
* receiving feedback from quality call monitoring and other key performance indicators.
technical qualifications
* cpu: intel core i5 series or higher (8th generation or higher)
* ram: 8gb or higher
* operating system: windows 10 home/pro or higher
* monitor requirements: dual monitors: at least 20”
* internet speed required: at least 20 mbps for both upload and download
what we're looking for
* available to work full-time as soon as possible.
* willing to work night and weekend shifts. Booked is a 24/7 call center that caters to office overflow and after-hours calls.
* excellent verbal and written communication skills.
* ability to stay calm when customers are stressed or upset.
* comfortable multi-tasking using multiple software for 30 or more different client processes.
* dedicated workstation free from background noise i.e. baby crying, kids shouting, animal sounds, construction, or loud vehicles.
we offer:
* competitive pay and performance incentives.
* comprehensive training and career development opportunities.
* a supportive team culture where every voice matters.
* the chance to earn paid time off credits through our csr certification program.
* participation in an incentive program based on gratitude, performance, and positive work culture.
if you’re eager to join a company that values your contributions and allows you to grow professionally, we want to hear from you! Apply now to join our team!
making a difference
at booked by psp, we’re not just about business; we’re about creating meaningful connections and memorable moments for our clients. Your role as a customer service representative will be a key part in helping us achieve that mission.
interested in taking this exciting step in your career? Your journey begins here!
seniority level
* entry level
employment type
* full-time
job function
* customer service
* industries: hvac and refrigeration equipment manufacturing
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