.implica el contacto en línea y telefónico con clientes externos/internos dentro del área funcional y completar cualquier administración relacionada.general job description:under general supervision, performs the following duties:- responds to customer requests in a timely and efficient manner.- prepares internal and external reports as needed.- analyzes current trends/issues affecting customer satisfaction and provides feedback for improvement opportunities.- provides immediate notifications to major accounts when their shipments experience delays or issues.
maintain ongoing communication until the issue is resolved.- interacts with sales managers to identify the needs of the main accounts.- accept calls as your own and ensure follow-up of customers seeking assistance from senior management.- within established authorities, determines and authorizes solutions to solve customer problems.- advises sales and operations on geopolitical or operational situations that may impact the service.- communicates documentation requirements for customs clearance.- maintains complete customer records/profiles for master accounts to anticipate their shipping needs and advise them on service updates/changes and initiates follow-up calls to ensure continued use of fedex products and services.- handles claims and complaints, escalating issues to more experienced team members when necessary.- you may be required to perform other tasks as assignedto you minimum requirements:minimum level of education:- completed high school or equivalent.- proficiency in english: 450 toeic points.- preferred foreign language knowledge (other than english)minimum experience:- two (2) years of customer service-related experience in a serviceenvironment/industry minimum skills required:- extensive knowledge of fedextracking systems- interpersonalskills- excellent verbal and writtencommunication skills- ability to interact with senior management- detailorientation- proven ability to effectively negotiate sensitive customerissues- teamworkskills- microsoft office and pc skills - typing on pc (35 words per minute)- problem-solvingskills- ability to use mental reasoning or research to understand and solve problemsfedex es ampliamente reconocida como una empresa de clase mundial.
nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.fedex es nombrada constantemente entre las marcas más valiosas y admiradas del mundo