.1 opening- guadalajara*role description*:*business analyst*lead i - business analysis*who we are*:born digital, ust transforms lives through the power of technology.
we walk alongside our clients and partners, embedding innovation and agility into everything they do.
we help them create transformative experiences and human-centered solutions for a better world.ust is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries.
our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.with us, you'll create a boundless impact that transforms your career—and the lives of people across the world.
*you are*:*the opportunity*:- experience in either front end ui development /design or worked as tech ba in front end ui experience.- work across various source systems and data layers to understand business processes and data logic in order to help with process adoption and continued sustainment.- analyze and resolve disputes, respond to servicedesk tickets, address user inquiries, and compile user feedback to improve services.- assist with coordination and streamlining of reporting systems.- implement logic updates for existing and new notifications within the platform to enhance operations.- catalog incoming requests, issues, and identify potential enhancements to improve system performance.- work closely with the outsystems development team by writing clear requirements, overseeing development, and ensuring the functionality delivered is in line with expectations and user needs.- facilitate the requirements gathering process and support the development of new notifications based on business needs.this position description identifies the responsibilities and tasks typically associated with the performance of the position.
other relevant essential functions may be required.
*what you need*:- demonstrated excellence in customer service and a talent for effective communication, capable of translating complex issues into user-friendly language.- strong analytical skills and the ability to think critically and independently to derive solutions.- experience collaborating with various teams to identify problems and develop strategies to resolve complex issues.- intermediate proficiency in sql, with an ability to utilize database knowledge in tasks such as query troubleshooting and writing.
*benefits*employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a christmas bonus of thirty (30) days' pay, monthly food vouchers, saving fund, and health insurance