.npaw is the leading video intelligence company helping online streaming services grow.
a global pioneer in its space, npaw has over a decade of experience developing ground-breaking, scalable analytics solutions to optimize performance and user engagement, to build media experiences that maximize revenue.
*description*we are looking for a motivated, success-driven customer engineer / solutions engineer to work along with customers and the sales and customer success teams to ensure successful customers' on-boarding and integrations.
*responsibilities*- technical communications with prospects and customers showcasing the product, providing technical details, resolving service-related issues.- understand the company's internal and public code bases to answer and manage any questions from customer developers using our products and other npaw engineers.- provide technical guidance and support for integrating products into customers' systems.- assist with integration topics, ensuring the seamless connection and performance of solutions within various environments.- ensure the timely and successful delivery of our solutions according to customer needs and objectives.- develop and maintain integration-related documentation to facilitate smooth implementation and ongoing support.- collaborate with the development team to attend customers' specific needs.- collaborate with product management to bring important insights from the customers' and prospects' point of view.- coordinates closely with sales and service resources to align solution design with customers' business requirements.
examples: poc, rfi, rfp's, etc.develop tooling, processes and documentation to enable the best possible developer support experience at scale*requirements*:- bachelor's degree in engineering, computer science, or a related field.- minimum 3 years of experience in a similar role (technical account manager / solutions engineer), preferably in a saas or video analytics environment.- experience in writing code (ruby, python, javascript, java, go, php, objective-c, c#, swift, etc) and enjoy learning new languages and technologies.
we understand that languages can be learned: we care much more about your general engineering skill than knowledge of a particular language or framework.- excellent communication skills.
able to listen, understand and offer a better solution to the non-existing and existing customers, with the ultimate aim of forming and nurturing long-term contractual relationships.- tech-savvy person.
ability to understand technical documentation and extract the product value.
understanding video delivery technology formats and codecs, video delivery protocols, player technologies, etc.
will be a plus.- advanced level of english.- empathy and social boldness: ability to manage customers' expectations and to mediate between parties (work along with qa, sales, development).- customer-oriented person