The lead customer experience specialist is responsible for acting as a primary contact to deliver consistent, high quality and world class customer service, as well creating the right environment and mind-set for the rest of the customer service team excellent communication is required as well as a broadly thinking team player.
he/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances.
key responsibilities
- order processing & order management
- follow & comply with customer experience policies
- develop and maintain effective working relationships on a regional scale with internal customers, pmt business leaders,
logistics and isc personnel
- own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling.
- learn best practices from developed team.
you must have
- 2+ years' experience in a customer services environment
- experience working in a multi discipline team
- experience in sap
- good understanding and operational experience
*additional information*:
- * job id*:hrd233367
- * category*:customer experience
- * location*:av.
santa fe no 94,torre "a" piso 1,mexico city,ciudad de mexico,01210,mexico
- nonexempt