Provide operational and technical assistance to end-users on dispensers and passport point of sale and other gilbarco related products and services.- open, manage and dispatch authorized service contractors.- manage, monitor and resolve tasks and alarms on a daily basis.- maintain department guidelines regarding average handle time and productivity- maintain department guidelines regarding call quality and call audit process- continuously increase product knowledge through on-the-job training and self-study- 2-year technical degree (preferred) or equivalent skill set- proficient in operating a pc and related business software- call center experience (preferred)- good customer service skills- proficient in microsoft office programs- networking knowledge / experience (preferred)- provide operational and technical assistance to end-users on dispensers and passport pos and other gilbarco related products and services.- open, manage and dispatch authorized service contractors.- manage, monitor and resolve tasks and alarms on a daily basis examples include:- spot activations- bundle activations- password resets- remote key loads- deployment questions- sr status questions- esr status questions- follow up alarms- special project requests- cookie requests- maintain department guidelines in regards to average handle time and productivity- maintain department guidelines in regards to call quality and call audit process- continuously increase product knowledge through on the job training and self stud