Job profile overviewgraduate with 1-3 years experience in a contact center.more than 1 year of experience in the quality function of spanish calls.excellent spoken and written communication skills in spanish.ability to communicate in english (verbal & written).experience with process excellence/operational excellence/transactional quality.exposure to ms powerpoint, visio, microstrategy is an added advantage.key responsibilitiesdevelop queries using boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.perform analysis of query/call listening results in line with customer objectives to develop business cases.compile analysis results and create presentations.seniority levelentry levelemployment typefull-timejob functionresearch, analyst, and information technologyindustrieshuman resources#j-18808-ljbffr