*vacante para la empresa afni, inc. en industrial -monterrey, nuevo león*:
the contact center supervisor will supervise and develop a team of call center agents.
you'll drive performance, build a team, and help develop individual skills.
*activities*
- work with a team of people and help them get the most out of their natural talents.
- manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
- collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
- identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
- positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
- take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.
*requirements*:
- have +2 years of supervisory experience.
- background in sales, customer service, retail, telecommunications, or related field preferred.
- possess a strong service background with the ability to drive results for your team.
- are a strong leader and good relationship builder.
- have a naturally positive attitude.
- know your way around microsoft office products.
- are a problem-solver with a genuine desire to help people be successful.
- can work on more than one thing at a time and know how to prioritize.
*nível de educación deseada*:
media superior
*nível de experiência deseada*:
nível experto
*función departamental*:
atención al cliente
*industria*:
call centers / telemarketing
*habilidades*:
- time management
- sales
- kpi performance