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*we are searching for the best talent for complaints analyst i to be in juarez.
*purpose*:*you will be responsible for*:under general supervision and in accordance with all applicable federal, state and local laws/regulations and corporate johnson & johnson, procedures and guidelines, this position: activities related complaint handling:- responsible for complaint management (entry, follow ups, product analysis, closure, etc.
).- possess a thorough understanding of the complaint database.- understands basic principles, theories, concepts, and techniques related to customer complaints.- establish reports for the prompt review of new complaints, regulatory reporting decisions, and follow-up.- develop, establish, prepare, and distribute dashboards and reports to assure complaints are processed in a timely manner.- responsible for coding the event and ensuring that all the required information for a complaint file is obtained and properly documented to make a final regulatory reporting decision.- evaluates all information from a clinical and technical perspective to ensure appropriate analysis, investigation, root cause, and quality engineering review is documented prior to.- responsible for tracking, receiving, and shipping products as needed.- execute the complaints analysis and failure investigations daily and document the analysis results and relevant information to the med watch reports in the assigned product families.- approve the complaints in the assigned product families.- set up complaint meetings and effectively communicate with worldwide complaint groups, as well as other internal departments such as marketing, r&d, customer service, and technical services.- write customer response letters, as required.- investigate and develop solutions related to procedures and process issues.- may receive technical guidance on complex problems, but independently determines and develops approaches and solutions.- participate in quality improvement processes and projects.- provide support in product transfer and new product development as needed.- ensure compliance with the company's quality system policies and procedures and applicable external requirements and standards, including fda, iso 13485, cmdcas, pmda and other worldwide regulatory agencies, johnson & johnson environmental, health & safety practices, and other applicable standards as pertains to medical devices.- responsible for communicating business related issues or opportunities to next management level.- responsible for ensuring personal and company compliance with all federal, state, local and company regulations, policies, and procedures.- performs other duties assigned as needed.
*qualifications* qualifications and requirements*- completed bs, preferably in computer science, engineering, physical, biological, or natural sciences