Johnson controls is a global leader serving customers in over 150 countries with 130,000 employees creating intelligent buildings and efficient energy solutions.
job scope & purpose
the continuous improvement sr specialist enhances order processing to meet revenue targets by establishing structures for ongoing activities, managing team members, and driving their development.
key responsibilities
* document processes to identify trends, determine root causes, and present findings and recommendations.
* implement solutions to improve customer service, internal communication, and data integrity.
* use data analytics and innovation to implement digital solutions.
* manage projects to execute internal projects, deliverables, and outcomes.
* perform data analysis to inform strategic design.
position requirements
essential skills:
* process improvement skills: problem solving and analytical skills.
* functional skills: process-oriented thinking, planning and organization, analytical and conceptual thinking.
* stakeholder management skills: managing stakeholder groups across functions and operating companies.
* training and change management skills: conducting trainings and developing training materials.
required qualities:
* work experience in customer service for the manufacturing process, including order entry and order management.
* experience with customer service platforms and erp implementations.
* data analytics and tools proficiency (excel, power bi, tableau).
* bachelor's degree in administration, engineering, information technology, logistics, supply chain management, or a related field.
* certification in lean or six sigma.
* english language proficiency.
* availability to travel - u.s. Visa required.