Overview and summary:
this position is responsible for the delivery of client services on an account team. The consultant is focused on both technical & client handling skills to execute high quality projects and assignments with a high degree of accuracy in a timely manner.
Essential duties and responsibilities:
- plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
- designs, creates and manages client databases, utilizing urban science proprietary software, ensuring accurate and high-quality data.
- serves as a contact for and develops relationships with the client to help respond to client requests and inquiries.
- acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
- assume responsibility for accurate and high-quality data being utilized on assigned projects.
- tracks, processes, analyzes and verifies data to improve accuracy and quality.
- use technical skills to accurately monitor, update and maintain urban science internal software systems.
- attends project meetings to document meeting notes and stay up to date on project deliverables.
- partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
- adheres to quality control standards for urban science and client organizations.
- coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
- proactively communicates with management to provide updates and report issues in a timely manner.
- actively works with manager to understand and implement solutions to improve nps (client satisfaction).
- actively supports and participates in required urban science training programs to achieve targeted development objectives.
- works with manager in completing annual goal setting and performance review promptly.
- provides training and coaching to analysts as directed and assumes responsibility for reviewing the accuracy and quality of their work.
- works with manager to prioritize other duties as assigned.
Qualifications - education and experience:
to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- *_ verbal communication:_* requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
- *_ written communication:_* requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
- *_ analytical thinking:_* requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
- *_ results oriented:_* requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
- *_ ethics & integrity:_* requires the ability to behave in a trustworthy & transparent manner
- *_ teamwork & cooperation:_* requires the ability to work cooperatively with others and be part of a team
- *_ self-control:_* requires the ability to keep emotions under control and to restrain from negative actions or behaviors
- *_ information seeking:_* requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunities
- *_ initiative:_* requires the drive to go above and beyond to improve or enhance job results
- *_ quality control:_* requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy
- *_ customer service:_* requires the ability to understand and help/assist both internal and external customers and meet their needs
- *_ flexibility/adaptability:_* requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives
- *_ conceptual thinking:_* requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture
- *_ interpersonal understanding:_* requires the ability to understand other’s feelings and concerns, and to value individual differences in people
- *_ self-confidence:_* requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in