.novartis corporate center mexico city is one of six strategically located corporate centers established by novartis globally.
it brings together expert capabilities and talent across functionalities, that drives the business forward.
it is home to 1000+ associates who work to deliver on the novartis purpose of reimagining medicine to improve and extend people's lives.- your key responsibilities:- your responsibilities include, but are not limited to:- the servicenow for p&o system experts are the resolver group for requests from p&o us-ers relating to servicenow and integrated systems (servicenow, kenexa brassring, sap hcm, aconso, docusign, iam, rca).
they are also the single point of contact to p&o users (p&o services, rewards, learning, reporting & analytics, p&o technology, tas bp's, p&o bp's) for system knowledge and guidance, access management, issues and incidents, and potential system changes or enhancements as an enabler for the service operations organi-sation.
they directly fulfil requests and resolve incidents with their combined functional knowledge of p&o service operations and technical skills of the servicenow platform.- responsible for access management (role based access) for people & organization users (globally) on servicenow.
responsible to execute access audits and compliance controls.
first point of contact for servicenow system / technical issues for p&o.- directly resolves queries on system use where explanation / clarification is required.
interacts directly with the requester when further information is required to resolve an issue.
submits an incident (when needed) and interacts with respective it support teams for incident resolution & request fulfilment.- responsible for tracking and updating it support tickets in servicenow.
participate in change release screening, uat testing, and deployment to represent service operations.
proactive communication on systems related topics to the appropriate internal stake-holders within the service delivery teams.- support delivery of the platform roadmap working with internal it and/or third parties.
understand and build knowledge and expertise of the servicenow solution and its full capabilities - including the security constraints that determine access rights and data handling.- manage document administration activities and maintain all p&o related soft configu-ration tables.
comply with operational standards and procedures.
understand and promote p&o and other relevant processes and ensure documenta-tion, processes and standards are maintained or created for the p&o scoped appli-cation.- collaborate with teams to share business expertise, best practices and knowledge.
contribute to or maintain all training materials relating to the use of servicenow.- create and maintain documentation, processes and standards that meet internal controls.
act as an advocate for the servicenow platform, driving adoption