*summary*:
as human resources specialist you will handle and coordinate all administrative hr services processes, principles and guidelines for a client group in americas region.
*about the role*:
li-hybrid
*key responsibilities*:
- provide administrative support to the implementation of processes and standards for all hr services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
- attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
- perform user administration tasks (e.g. access management) -assist in tracking service requests and troubleshoots - support the analysis of error messages and questions.
- perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
- prepare reports on the evaluation of services and processes.
- provide assistance to hr services projects at country or bu level
*essential requirements*:
- bachelor’s degree in hr/business administration or related field
- proficiency in english, spoken and written
- minimum 1 years’ experience in hr services working with sap, workday, success factors or other workforce systems
- experience with ticketing management systems. Proficiency in use of microsoft office
*desirable requirementes*:
- work experience in virtual/remote teams is a plus
- fluency in an additional regional language is a plus as french or portuguese
- novartis_ _is_ _committed_ _to_ _building_ _an_ _outstanding,_ _inclusive_ _work_ _environment_ _and_ _diverse_ _teams' _representative of the patients _and communities we serve._
division
people & organization
business unit
cts
location
mexico
site
insurgentes
company / legal entity
mx06 (fcrs = mx006) novartis farmacéutica s.a. de c.v.
Functional area
human resources
job type
full time
employment type
regular
shift work
no
*accessibility and accommodation*:
novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.