.responsible for servicing external and internal customer needs and proactively participating in the operation process*junior*- bs in business management, economics, marketing, international trade, or industrial and/or process engineer or equivalent years of experience- from 1 up to 3 years in a similar role is preferred.- responsible for portfolio of account(s) under general supervision*mid*- bs in business management, economics, marketing, international trade, or industrial and/or process engineer or equivalent years of experience- 3 - 4 years in a similar role is preferred.- responsible for portfolio of customers, works independently, interaction with customer has direct impact on customer relationship- profound knowledge on rules, regulations/laws for own (relatively complex) working area.- notices bottlenecks, suggests solutions and attunes with senior colleagues when needed.
*key activities and general responsibilities*outbound order receipt / inbound purchase write-up & processing- receive and process orders/purchase write up- assure ownership of operational costs.- validate quality assurance approval of vendor/item and certification link.logistics (inbound)- follow up in a timely matter on a production-ready date with the supplier.- close communication with the quality assurance team for shipment approvals.- import product into the usa, according to the purchase terms.- follow up the release of shipments with steam shipping lines, terminals, and customs brokers.- provide the finance team with the necessary information about each shipment and keep track of payment status.- manage relationships with the warehouses, and keep the internal system updated to match warehouse inventory.- track shipments and update the system.sales support- support account managers / traders with specific accounts.- answer customer inquiries.- communicate issues/challenges to the trade team.- support sr.
trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into crm.- create sales/purchase contract, call off, order and delivery confirmations, and delivery notes.
*knowledge required*- experience in an import/export, customer service, and local logistics environment is preferred- proficiency in ms office.- contact management systems- database software- inventory software- order processing systems preferred- thrives and works well in tied ambiguous situations and deadline pressures well- time management skills- willingness to learn