TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
TigerConnect is looking for a Sr. IT Support Technician who will be responsible for providing exceptional IT support for all TigerConnect employees, both local in our Mexico City Office and remotely. You’ll have a strong understanding of both Windows and macOS (hardware and software), the ability to troubleshoot, and resolve issues when they arise. The candidate must have experience working in a cloud / SaaS environment to manage remote endpoints, experience with MDM and remote management solutions.
The Sr. IT Support Technician will own the IT onboarding of all new employee hardware and software setup, provisioning, and deployment and serve as the main IT point of contact in our Mexico City office. Additionally, you will provide hands-on support for hardware and software on VC and AV systems. We are looking for someone with initiative, strong drive, demonstrated problem solving skills, and a track record of handling competing priorities while maintaining discipline.
This position is for local candidates only and will be to work 5 days/week on premise in the Mexico City – Reforma office.
What You’ll Own:
- Troubleshoot and support macOS and Windows 10/11 operating systems
- Provide tier 1 technical support for TigerConnect employees while maintaining defined SLA’s
- Install, configure, and troubleshoot hardware, software, and peripheral components such as monitors, keyboards, printers, AV conferencing devices, and VoIP phones
- IT onboarding for all new hires across Mac and Windows devices, operating systems, and software accounts
- Manage hardware inventory and keep records of system location / movement
- Provide documentation, keep the knowledge base up to date, and deliver training when needed
- Participate in an on-call rotation supporting emergency support cases after hours
- All in office technical support and equipment, including set up and support for all in office events
What You Bring:
- 2+ years of IT technical support experience, ideally within a SaaS or technology startup environment
- Strong verbal and written communication skills; ability to effectively communicate technical information to technical and non-technical audiences
- Excellent analysis, critical thinking, and problem-solving skills with great attention to detail and a methodical work style
- Deep knowledge of operating systems such as macOS, and Windows 10 & 11
- Solid understanding of desktop level connectivity and networking issues (LAN, WiFi, client VPN)
- Experience supporting cloud-based IT environments (O365, OneLogin, Zoom, etc.)
Perks & Benefits We Offer:
- Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
- Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
- Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
- Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance
- In addition to the minimum days off required by law, our Versátil Time Off program gives you extra time to enjoy the things you love
- Join a mission-driven team committed to making a real impact in the world of healthcare
Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.