Job description
at amazon music, we are innovating at the intersections of music and culture. Our immersive audio entertainment service deepens connections between fans, artists, and creators. We offer experiences that serve all listeners with our different tiers of service:
* prime members get access to all the music in shuffle mode and top ad-free podcasts, included with their membership.
* customers can upgrade to amazon music unlimited for unlimited, on-demand access to 100 million songs, including millions in hd, ultra hd, and spatial audio.
* anyone can listen for free by downloading the amazon music app or via alexa-enabled devices.
we are looking for a skilled individual to join the region flexibility team, focused on transforming how music serves customer traffic by enabling seamless expansion into new aws regions.
main responsibilities
* play a lead role in onboarding technical and operational tasks from the engineering team to the support team.
* provide infrastructure support for incoming system issues, including extensive troubleshooting tasks covering multiple products, features, and services.
* work on operations and maintenance driven coding projects primarily in java, perl, or shell scripts, and aws technologies.
* support software deployment in staging and production environments.
* develop tools to aid operations and maintenance.
* system and support status reporting.
* ownership of two or more digital products or components.
* customer notification and workflow coordination and follow-up to maintain service level agreements.
about the team
the region flexibility team is at the forefront of amazon's next phase of growth, building solutions that will define how music operates in new regions for the decade. Your work will have a direct impact on the scalability and resilience of amazon's services, ensuring that we can continue to delight customers globally.
requirements
* 2+ years of software development experience, or 2+ years of technical support experience.
* experience troubleshooting and debugging technical systems.
* experience in unix.
* experience scripting in modern program languages.
* sound knowledge in java programming.
* b.e. or b.s in computer science or a related field.
* knowledge of web services, distributed systems, and web application development.
* experience troubleshooting & maintaining hardware & software raid.
* experience with rest web services, xml, json.