Pro-actively identifies and communicates issues, propose and implement solutions for continuous improvement in regard to processes, cost, service, and profitability.
- establish and maintain effective relationships with customers through professional and timely communications, and inquiry responses.
- ensure csrs and team leaders achieve their goals and meet day to day operations’ needs.
- source, coordinate capacity assignment according to customer’s requirements and needs with procurement/capacity team that meet the financial and service expectations of transplace.
- monitor team’s performance.
- secure and request automatization of rates in tms.
- ensure carrier performance meets customer expectations
- capacity internal performance metrics.
- make strategic transportation & volume commitment decisions with the capacity and sales team that positively impact transplace profitability and/or customer costs.
- communicate service issues to customer or tp management.
- demonstrate ownership of assigned segments of business.
- analyze customer and carrier data, to identify cost saving opportunities.
- assists on onboarding processes.
- oversee team assigned to the position and monitor service across different zones/accounts.
- track volume and revenues on weekly basis (scorecards).
- oversee and correct service issues with customer