.descriptionposition overviewreporting to the director of sap, the sap business analyst-help desk is responsible for monitoring the sap help desk daily and performing a variety of sap business analyst duties in accordance with company policies and procedures.
these duties include evaluating and analyzing sap help desk requests, solving sap help desk incidents when possible, gathering business requirements from stakeholders for sap help desk requests that require larger enhancements/changes, assigning sap help desk tasks to other members of the sap team or our offshore help desk support team, and coordinating with the sap and offshore teams to complete each incident and change request in a timely fashion.
this is a non-supervisory position.responsibilitiesmonitor the sap help desk daily.assess each new sap incident to determine the proper course of action.solve sap incidents when possible.gather and analyze business requirements from business stakeholders for sap help desk requests that require larger enhancements or changes.assign sap help desk tasks to other members of the sap team or our offshore help desk support team as necessary.review and track progress on existing sap help desk tasks.meet daily with our offshore team to assess progress on all open incidents and coordinate efforts between offshore consultants and our sap team as necessary.provide support to the sap team or other business and technology teams as necessary during design, development, and delivery to ensure solid, scalable, robust solutions.help identify, assess, and mitigate risks associated with each solution/design.motivate the work of others outside of direct authority to ensure sap help desk milestones and deliverables are met.communicate and work with consultants.work closely in a global team environment.perform other duties as requested by the director of sap.requirementseducation:bachelor's degree or relevant job experience in computer science, information systems, or other related field required.experience:2 – 4 years of sap experience required.
cross-functional knowledge across multiple sap modules including sales and distribution (sd), logistics execution (le), materials management (mm), warehouse management (wm), production planning (pp), and finance & controlling (fico) preferred.experience with multiple sap implementations preferred.abap programming experience a plus.other requirements:advanced computer skills required.excellent communication and organizational skills required.dynamics crm or related software experience a plus.occasional travel to our other locations in north america and our remote offices in canada, mexico, brazil, or taiwan may be required for up to 2 weeks at a time.skills:excellent analytical skills.ability to apply and use technology for problem-solving.demonstrated effective interpersonal, verbal, and written communication skills