Job summary: the general manager (gm) is responsible for leading all operations to deliver unparalleled guest experiences at this luxury lgbtq+ resort, drive revenue growth, and uphold its prestigious reputation with a clear understanding of its unique position and offering. The gm will oversee all departments, ensuring seamless coordination and the highest service standards in this dynamic resort setting. This role requires an individual with deep expertise in luxury hospitality, a strong understanding of resort-specific operations, and the ability to balance cultural sensitivity with business acumen.key responsibilities:operational leadershipoversee day-to-day operations across all resort departments, including front office, housekeeping, food & beverage, spa, recreation, and maintenance.maintain exceptional standards of service and facilities, ensuring the resort exceeds forbes, aaa, and other luxury benchmarks.conduct regular property walk-throughs to monitor cleanliness, ambiance, and guest-facing operations.guest experiencechampion a culture of personalized service, ensuring every guest’s stay is memorable and exceeds expectations.curate unique, culturally authentic experiences that highlight puerto vallarta’s natural beauty and local heritage.familiarity with drag queen entertainment and an understanding of engaging with the lgbtq+ community, while being attuned to the nuances of a vibrant atmosphere that is both luxurious and welcoming for all guests.proactively address guest feedback and resolve concerns promptly to maintain outstanding online reviews and repeat business.resort-specific initiativesoversee recreation and wellness programs, including spa services, excursions, and beach activities, ensuring they align with the resort's brand identity.manage food and beverage outlets, including specialty dining experiences, private events, and beachside service.foster sustainability initiatives in line with local environmental priorities, including waste management, energy conservation, and partnerships with eco-friendly vendors.financial managementdevelop and implement resort-specific budgets, forecasts, and pricing strategies to maximize revenue and profitability.oversee cost management for high-volume operations, ensuring food, labor, and overhead expenses align with targets.identify growth opportunities, such as seasonal packages, event hosting, and strategic partnerships.sales & marketingcollaborate with marketing teams to promote the resort through digital platforms, travel agencies, and luxury networks.host travel influencers, media, and vip guests to showcase the resort’s unique offerings.establish and nurture relationships with key partners in the tourism, corporate, and event sectors.team leadershiplead a diverse team of department heads and staff, creating a cohesive culture focused on excellence and collaboration.recruit, train, and mentor employees, emphasizing the importance of cultural awareness and guest-centric service.set performance standards and conduct regular evaluations to inspire high levels of accountability and engagement.compliance & safetyensure compliance with mexican labor laws, health and safety regulations, and hospitality standards.implement and oversee emergency protocols for weather-related challenges, guest safety, and resort security.stay informed on local laws and regulations affecting the hospitality sector.
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