Principal objective of position leads and mentors the marketing executives, supports the manager and director of marketing ensuring all policies and procedures are understood and followed by the marketing staff.
ensure production targets are met or exceeded.
ensures the quality of service provided by the vacation services department.
major duties and responsibilities
ensures all location shifts are covered.
monitors locations for stock levels, supplies, and consistency in collateral.
ensures that the marketing representatives are arriving on time and at the location before or at the start time of the respective shifts and working complete shifts.
accepts active leadership role and inspires marketing representatives to improved performance.
coaches and trains marketing representatives staff as necessary and as directed by the director of marketing.
maintains a positive working relationship with marketing manager, all marketing representatives, company management, and hotel staff and management.
communicates daily with the director of marketing.
providing feedback on individual marketing representative's performance, areas of need and attention.
contributes to the solution of challenges.
identifies opportunities to improve tour production and resort penetration.
supports the director of marketing when rolling out new programs, policies, procedures, etc.
ensuring complete understanding of new programs, policies, procedures, etc.
and has consistency with the marketing manager in communication of such policies, procedures, etc
ensures that the marketing representatives understand and follow all policies and procedures.
correcting behavior when inappropriate and communication inconsistencies to the marketing manager.
attends all management meetings, as directed by director of marketing.
completes special projects as directed by director of marekting.
covers shifts and books tours as needed.
assists with staff scheduling and maintenance.
assists with employee evaluations.
ensures resort collateral stock levels.
ensures customer service levels meet all standards.
assists with creating and maintaining training materials.
initiates process improvement efforts.
qualifications/competencies proven track record of success in marketing or sales.
one to three years experience gained through increasingly responsible positions within the marketing or sales fields.
demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
key competencies include: customer service orientation, work standards, managing multiple priorities, follow-up, building business partnerships, positive disposition, thriving on ambiguity, openness to differences, patience, technical/professional knowledge, facilitating learning, coaching, developing organizational talent/staff development