Specific responsibilities
- planning & administration _
- provide information and assist it service delivery supervisor when requested
- follow and enforce emerson policies regarding it management, security, standards and procedures
- assists users with business proposal generation, regarding our standards and policies
- it infrastructure & support: _
- always ensure optimum support for end-users within agreed service levels
- ensure that relevant it documentation is maintained and up to date
- support and maintain the it infrastructure security standards to be compliant with the emerson security policy
- support and maintain the it infrastructure systems and data access - to be managed in collaboration with service desk
- support and maintain the it infrastructure backup and recovery including disaster recovery planning
- support and maintain the it infrastructure asset management - including hardware lifecycle management and sw licensing
- support and maintain the it infrastructure audit compliance
- support the appropriate level of service for a centrally provided and maintained it infrastructure for: server, clients, printers and other standardized peripherals, data communication (lan, wan, wlan, vpn access and required components), voice communication (local and remote)
- uses the helpdesk as the central point for all it issues and service requests.
- communication: _
- establish good working relationship with users and other sources of support and assistance
- build the relationship between it and the business to become the trusted partner for delivering value and high levels of service
requirements:
- education: _
- college/university degree in a related field or experience may be considered in lieu of formal education
- experience _:
- 0-3 years’ experience within a general it environment
- skills/knowhow _: _
- uses basic understanding of the it field:
- vmware esxi / vcenter knowledge
- windows server 2008/2012/2016
- cisco networking knowledge
- citrix; ms remote access
- active directory, gpo & policy design and support
- security & compliance tools (e.g. Ivanti/landesk, wsus, symantec, fireeye)
- ip networking administration and services including dns, dhcp
- independently completes diverse tasks of the job and applies and enhances knowledge and skill in:
- microsoft windows operating systems 7 - 10
- language: english
- availability to travel in the designated area/country
- flexible towards working hours for maintenance activities