Well versed with vbnet based applications.
interacts with client stakeholders.
leads a small group of enhancement support analysts for issue resolution.
fixes medium to complex defects and resolves performance problems.
helps lead support analyst in achieving service commitments at individual request level for in-scope applications.
monitors, tracks, and participates in the resolution of tickets that are assigned.
manages code reviews of minor enhancements and mentors junior team members.
updates and enriches the knowledge error database (kedb). Resolves functional/technical tickets based on existing knowledge base.
performs root cause analysis for complex issues and implements resolution in a timely manner.
has the ability to analyze legacy applications and creates technical design documents for application rationalization.
might have experience working as a senior support analyst.
coordinates with product vendors for any defect in the product.
performs patch upgrades or installations for new releases. Can provide on-call support for ensuring business continuity during out of office hours.
independently performs application support and maintenance for a particular area or function.
is knowledgeable of and ensures compliance with customer internal itil processes and policies in day-to-day activities and addresses compliance gaps systemically across the entire set of in-scope applications.
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