*job details*
*what you will do*:
*how would you do it*:
- acts as an application portfolio management sme responsible for the development, implementation, and management of the apm strategy, processes & policies as determined by the overall itsm roadmap.
- developing configuration item relationships for business capabilities, information objects, business applications, and application services.
- lead and drive all continual service improvement enhancements to the apm process and servicenow implementation in accordance with industry "good practice" (i.e., itil framework).
- provide regular reports and recommendations to business/it application owners and key stakeholders.
- responsible for prioritizing and resourcing for the apm team.
- manage and work with the governance, risk & compliance department on the development and operationalization of associated apm policies and controls.
- manage and drive the development, enhancement, and configuration of the servicenow platform in support of apm, ensuring data quality and consistency.
*what we look for*:
- bachelor's degree or related work experience
- years of experience 4 - 7 years
- experience in management of business applications, and technical and application services in support of all it service management processes.
- experience in the definition of business applications and associated apm best practices.
- knowledge of servicenow common service data model (csdm) framework
- itil foundation (v3 / 4) certification
- itil lifecycle or capability certification(s) in service strategy, service design
- application portfolio management certification desired
- strong verbal/written communication, with the ability to effectively interact with individuals at all levels of responsibility and authority.
- ability to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.