*job details*what will you do?
*how would you do it*:- acts as an application portfolio management sme responsible for the development, implementation, and management of the apm strategy, processes & policies as determined by the overall itsm roadmap.- developing configuration item relationships for business capabilities, information objects, business applications, and application services.- lead and drive all continual service improvement enhancements to the apm process and servicenow implementation in accordance with industry "good practice" (i.e., itil framework).- provide regular reports and recommendations to business/it application owners and key stakeholders.- responsible for prioritizing and resourcing for the apm team.- manage and work with the governance, risk & compliance department on the development and operationalization of associated apm policies and controls.- manage and drive the development, enhancement, and configuration of the servicenow platform in support of apm, ensuring data quality and consistency.
*what we look for?
*- bachelor's degree or related work experience- *1 - 3 years*- experience in management of business applications, and technical and application services in support of all it service management processes.- experience in the definition of business applications and associated apm best practices.- knowledge of servicenow common service data model (csdm) framework- itil foundation (v3 / 4) certification- itil lifecycle or capability certification(s) in service strategy, service design- application portfolio management certification desired- strong verbal/written communication, with the ability to effectively interact with individuals at all levels of responsibility and authority.- ability to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.