*what you will do*
the senior asset manager is responsible for driving desired business outcomes to the customer by achieving, monitoring and reporting key performance indicators (kpis) through effective installed base (ib) and contract management during the lifecycle of the engagement.
you'll work closely with account teams, partners and customers to gather information about the customer, create an initial view of their ib, analyze the data quality and assess existing processes governing the lifecycle of the customer assets.
the results of that work will allow you to execute necessary ib cleanup and set the foundation of engagement for the duration of the customer engagement.
on an ongoing basis in order to optimize the customer experience, you will analyze the customer asset management process (or installed base lifecycle process), provide recommendations for design & optimization, be accountable for process execution and act as the single point of contact to the customer, partner, and cisco account team for managing, tracking, and reporting on any asset / contract management issues.
you will be responsible for translating data into practical insight with distinct prescriptive guidance on how to optimize the business.
you will be primarily responsible for handling the analytics behind the customers inventory and forming a strategy to optimize customer experience and cisco relevance.
you will be accountable for providing periodic reviews of the business to leadership, and offering prescriptive recommendations to implement or invest in certain behaviors to produce a desired outcome.
you will also be responsible to lead other team members to ensure successful delivery of services for other accounts.
*other responsibilities include*
- define the customer business structure and associated cisco assets (hw) that will be managed under the service
- prepare and execute the initial service delivery plan and keep in current
- perform a process assessment on existing asset/contract management capabilities that are currently in use by the customer and/or partner.
identify asset management target areas that need improvement allowing your value to be successfully integrated into the account.
- agree set of common objectives / customer priorities obtained via business outcomes discussion to set key kpi's to be used to measure the success of the service delivery
- develop and implement detailed processes with customers to handle regular maintenance of their installed base
- document, manage, execute and track changes as they are made to ib - these are typically referred to as macds (moves, adds, changes & deletes)
- capture and report on key kpi's tied to agreed business outcomes
- provide delivery of standard reports per the asset management service description
- convey data as information from ib analysis results and take necessary actions as necessary
- prepare and participate in quarterly business reviews (qbr) with customers.
in some cases, these require travel to the customer.
- provide account support for cisco asset management related topics
- document business processes and support change management within the team
- ability to lead and mentor other team members
*who you will work with*
you will build relationships with cisco account teams, customers, partners and other stakeholders including proactive engagement with customer and service sales to provide ib insights for upcoming renewals.
*who you are*
you are a very customer focused individual with strong communication, presentation and listening skills.
you excel at analytics and are proactive at problem-solving.
as a strong leader and collaborator, you can also mentor other team members.
you are able to prioritize and multi-task and have a strong desire to learn.
*minimum qualifications*
- bachelor's degree
- 5+ years of work experience, direct experience in the related area is beneficial
- ability to innovate new analytical models to provide business insight
- can work across multiple analytical platforms and tools
- business knowledge of data and database systems
- communication and presentation
- strong knowledge of excel is required
- federal customer/enterprise agreement experience preferred
- database program language/analyzing large dataset experience preferred
- dashboard experience preferred
- industry process knowledge (itil, six sigma, champ) is not required, though helpful
- software/licensing experience a plus
*why cisco?
*
wearecisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
we embrace digital, and help our customers implement change in their digital businesses.
some may think we're "old" (36 years strong) and only about hardware, but we're also a software company.
and a security company.
we even invented an intuitive network that adapts, predicts, learns and protects.
no other company can do what we do - you can't put