*what would you do?
*
- troubleshoot issues with hr business processes, data validation, and integrations.
- resolve tickets according to priority and before the pre-determined service level agreement.
- develop an understanding of hr functions of personnel administration, organization management, compensation management, and interfaces (inbound/ outbound).
- provide feedback to the support team on new issues and process improvement
- contribute to hr support team knowledge base.
- support mass upload and work with business team members to execute those loads.
- interact and communicate with business partners to ensure the successful delivery of ticket resolution on time.
*what skills and knowledge do you need to be considered for this position?
*
- bachelor's degree in computer science or related field, or equivalent experience required.
- excellent analytical skills, problem-solving abilities, and the ability to quickly learn new areas.
- communicate clearly and concisely, both orally and in writing.
able to communicate ideas in both technical and user-friendly language.
- strong data analysis skills required.
hands-on experience with managing data using excel; data analysis, standardization, clean-up, consolidation and audit.
- team-oriented individual who demonstrates teamwork and collaboration; able to work independently.
- highly self-motivated and directed.
ability to multi-task.
- logical and efficient; keen attention to detail; high energy/sense of urgency.
- ability to conduct research into systems issues and products as required.
*nice to have*:
- customer support experience.
- it experience in support of hr processes such as employee data management, organizational structure management and compensation would be an advantage.