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source to pay service delivery manager - north america
employer: unilever
location: col. Bosques de las lomas, mexico city, mexico
salary: competitive
closing date: 7 mar 2025
sector: sales and business development
role: manager
contract type: permanent
hours: full time
reports to: commercial experience market director north america
scope: north america
location: bosques, cdmx
languages: english (fluent) • effective communications both written and oral in english
purpose of the role
source to pay (s2p) service delivery manager plays a key role in driving supplier operations agenda in the market. The role will ensure delivery of the payments operations in the geography along with ensuring process governance and driving compliance to controls. The role holder will play a key role in escalation management and will be responsible for delivery of supplier operations kpi's.
what will your main responsibilities be
* service delivery of operational metrics for payments, overdues management and other critical operational kpi's
* driving delivery through 3rd party service provider
* escalation point within market for resolving s2p issues and directing users to the right resources on training and helpdesk
* delivering balance sheet hygiene on grir, vendor open items etc in partnership with control service centre
* ensure that 3rd party service provider operates gfcf and gpm controls and be accountable for their effectiveness.
* accountable for ensuring gpm compliance, approving dtps and reporting exceptions
* ensure the ihd (supplier help desk) improves service end users experience as well as suppliers, increasing user end perception, supporting business critical escalations, and ensuring fast resolutions are provided.
* ensure robust root cause analysis and take preventive actions through process corrections to avoid recurrence
* drive governance with key stakeholders - eg controllers, procurement etc., monthly service delivery meetings with third party service provider
* single point of contact for s2p audits
* leading transformation projects and continuous improvement ideas
* play a key role to improve operational effectiveness and address user pain points in the end to end s2p process
* talent catalyst - coaching team members for timely and effective delivery. Building strong working relationships with third party service providers and coaching for results as an extended team to deliver best in class s2p process for unilever
experiences & qualifications
* university graduate / qualified accountant / engineering (or similar experience)
* 3-5 years' experience in finance/supply chain in business partnering an advantage
* strong knowledge of key finance and procurement contracting processes in s2p area
* high financial / supply chain skills
* service delivery experience beneficial
* leadership, collaboration, which will support/challenge/improve ways of working within the s2p area.
skills
* project management & change management facilitation
* analytics
* performance improvement
* negotiation beneficial, exposure to senior stakeholders
* ability to work under pressure with often conflicting internal targets
* strong excel skills
* enhance stakeholder experience
* storytelling
* strategy
* working knowledge of sap (preferred, not necessary)
language
english (fluent) • effective communications both written and oral in english
competencies
* external orientation (focus on customer; deliver excellent result)
* result oriented (makes decisions under uncertainty, ensures great execution)
* team alignment (team player; supports and respects others)
* working in partnership with clients, vendors and service providers
unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.
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