*contact center support specialist*:
*at abb, we are dedicated to addressing global challenges.
our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
that's our story.
make it your story.
*:
*this position reports to*:
support services manager
*your role and responsibilities*:
*qualifications for the role*:
- bachelors degree required (engineering preferred).
- 1 - 2 years experience in costumer support / costumer service positions in a contact center.
- advanced english required (german, french or portuguese is plus).
- proactive, with demonstrated ability to take ownership of customer issues.
- collaborative, solution-focused approach, and diplomatic written and spoken communication.
*what's in it for you?
*:
- coaching and mentoring from senior leaders and colleagues
- get motivated by continuous improvement in what we do and how we do it, bring your know-how.
- be yourself: join one or many of our employee resource groups and make a difference!
*benefits*:
- paid and unpaid leave opportunities
- life insurance
- accident insurance
- retirement plan
- wellbeing program
- dental insurance
- flex days
- employee assistance program (pae)
- development platforms: spark, harvard manager mentor and english learning ef english live school (ef)
*more about us*: