.act as single poc for assigned cvc dealers on all fleet related items, sales and service; lead communication and resolution with key internal/external stakeholders as appropriate to assist/support dealers.- fulfill all cvc program responsibilities and required communication with assigned dealers.- work with cvc dealers to achieve vehicle sales & share objectives by vehicle line.- work with cvc dealers and facing ford personnel to promote the sale of end to end ford pro solutions with cvc dealers - vehicles, service/parts, telematics, charging, software, and fin simple.- provide dealer regular updates on key information and breaking news.- monitor and reinforce cvc program compliance including resolution of probation issues- utilize key market share and competitive data to inform dealers and develop robust sales plans- coordinate cvc dealer certification and resolve probation issues.- provide consultation on medium duty products to encourage dealer emphasis in that segment.- monitor and reinforce performance and execution of cvc uptime initiatives for commercial customers with service managers and parts managers including the following:- mobile service, commercial loaners, next day service follow up, extended service hours- medium duty service capability, fso national fleet parts & pricing program- support local pool companies (b&e, mobility, parcel delivery, personal use) to promote ford products.- develop, maintain, and foster relationships between pool companies and cvc dealers.- monitor dealer inventory and aging to prevent excessive days in stock.- monitor market area ford share and work with pools in poor performing markets.- support local accounts and dealers with competitive price allowance (cpa) programs as needed.- provide cpa programs when necessary to meet competition and develop customer loyalty.- follow cpa program guidelines to provide market consistency.- develop relationships with cpa customers to build ford loyalty.- coordinate closely with facing nams and sams to follow cpa rules of engagement.- conduct advance product meetings, dealer training sessions, and grass roots events to train/inform dealer personnel and effectively launch new ford pro products & services.- communicate with regional sales office personnel on a regular basis and attend regional staff meetings to keep regional personnel informed on cv sales/share and relevant cvc dealer related items.- review and approve annual cvc business plans with dealers.
manage resolution of cvc dealer related issues for assigned dealers