Act as single poc for assigned cvc dealers on all fleet related items, sales and service; lead communication and resolution with key internal/external stakeholders as appropriate to assist/support dealers.
- fulfill all cvc program responsibilities and required communication with assigned dealers.
- work with cvc dealers to achieve vehicle sales & share objectives by vehicle line.
- work with cvc dealers and facing ford personnel to promote the sale of end to end ford pro solutions with cvc dealers - vehicles, service/parts, telematics, charging, software, and fin simple.
- provide dealer regular updates on key information and breaking news.
- monitor and reinforce cvc program compliance including resolution of probation issues
- utilize key market share and competitive data to inform dealers and develop robust sales plans
- coordinate cvc dealer certification and resolve probation issues.
- provide consultation on medium duty products to encourage dealer emphasis in that segment.
- monitor and reinforce performance and execution of cvc uptime initiatives for commercial customers with service managers and parts managers including the following:
- mobile service, commercial loaners, next day service follow up, extended service hours
- medium duty service capability, fso national fleet parts & pricing program
- support local pool companies (b&e, mobility, parcel delivery, personal use) to promote ford products.
- develop, maintain, and foster relationships between pool companies and cvc dealers.
- monitor dealer inventory and aging to prevent excessive days in stock.
- monitor market area ford share and work with pools in poor performing markets.
- support local accounts and dealers with competitive price allowance (cpa) programs as needed.
- provide cpa programs when necessary to meet competition and develop customer loyalty.
- follow cpa program guidelines to provide market consistency.
- develop relationships with cpa customers to build ford loyalty.
- coordinate closely with facing nams and sams to follow cpa rules of engagement.
- conduct advance product meetings, dealer training sessions, and grass roots events to train/inform dealer personnel and effectively launch new ford pro products & services.
- communicate with regional sales office personnel on a regular basis and attend regional staff meetings to keep regional personnel informed on cv sales/share and relevant cvc dealer related items.
- review and approve annual cvc business plans with dealers.
manage resolution of cvc dealer related issues for assigned dealers.
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*competencies and skills*
- strong interpersonal / leadership / organizational skills and competencies
- ability to interface with retail group management, dealer principals, general managers, and outside legal counsel
- able to work independently, and with ambiguity
- strong verbal and written english proficiency
- experience in the microsoft office suite
- ability to work with accuracy under pressures of time and workload
- comprehend and analyze our performance documents (i.e., dealer profiles, financial statements, 5 year trends, sales effectiveness analysis, etc.)
- ability to manage deadlines and timelines with multiple inputs and complexities
- field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust
- extraordinary teamwork, collaborative skills and demonstrated behaviors
- customer service mindset