*the role*
*only those wanting to change history, for the better need apply.*
*the uk's leading and award-winning surrogacy agency, my surrogacy journey® are expanding and they are launching a brand-new office in mexico city as they set to ‘set the standard’ of surrogacy support in mexico city. As the leader in providing exceptional surrogacy support in the uk the time has now come for us to launch our services in mexico city.*
*the office manager for our mexico city location will be responsible for my surrogacy journey’s member services in country in mexico city.*
*the role*
*the role includes recruiting, managing, supporting and training the msj mx team with assistance initially from the uk operation. To help maintain the exceptional standards msj is globally renowned for, develop local partnerships including our local mexican charity partner, and to drive performance, increase awareness and deliver efficiencies to enhance and develop the msj mx business objectives and deliver against the msj mx p&l.*
*to help deliver the in-country membership services with the objective to ensure msj mx leads on ‘setting the standard’ within the surrogacy agency landscape in mexico.*
*key responsibilities*
- *to work closely with the uk membership manager to develop and implement operational strategies for all its in country membership services, including intended parent management, ethical surrogate recruitment and onboarding and recruitment of egg donors.*:
- *to ensure the operation complies with any in country business compliance and statutory legal requirements.*:
- *to manage, train and support the entire nonclinical mexico city team that sit within our operations team.*:
- *set, drive and deliver team smart targets across all mexico city member operations.*:
- *to work with the sales & creative team in the uk to help develop each business growth area with a robust marketing strategy. Allowing msj mx to lead on social media with regards to surrogate recruitment, surrogacy education and awareness and position our agency via our member registrations, social media reach and engagement online. With the overall goal for msj mx to be seen as the leading and most innovative and ethical organization for surrogacy in mexico city.*:
- *to regularly report on competitor trends within mexico surrogacy, their behaviors and practices, pricing and overall feedback.*:
- *to be flexible and where possible, contract new msj members through the relevant systems.*:
- *initially manage a caseload of intended parents through their mexico city journey. Ensuring the process from matched to a surrogate, scheduling appointments and in country meet and greet, through to post birth of the baby in either the mexico city.*:
- *have regular catch-up calls, host team meetings with the mx clinical lead, surrogate recruiter, egg donor recruiter and office administrator.*:
- *attend regular uk operational calls to ensure consistent and effective communication to deliver a first-class service to our members.*:
- *oversea and manage the team effectively when it comes to surrogate births.*:
- *ensure international intended parents are met with by an msj mx representative upon their initial arrival.*:
- *deliver a positive and professional experience to any international intended parents; ensuring schedules and necessary fertility appointments, surrogate introductions or miscellaneous meetings are coordinated effectively.*:
- *liaising with local internal/external partners (new and existing) to create alignment and ensure msj mx are constantly up to date with each stage of our international intended parents journey.*:
- *reporting and flagging any concerns/complaints in relation to our members surrogacy journey, either as surrogates, egg donors or international intended parents.*:
- *manage the msj portal to positively promote the mexican operation and provide regular updates to the uk team.*:
- *implement systems to manage new surrogates and egg donors, ensuring regular contact is maintained positioning msj mx as the agency of choice for mexican surrogates*:
- *support / help source individuals with running and managing social media activity such as instagram lives, facebook lives, tik tok and pre-recorded content.*:
- *attendance at events hosted by my surrogacy journey or third parties where relevant.*:
- *attendance at my surrogacy journey internal meetings where relevant.*:
- *any other reasonable duties as required.*
pay: $290,000.00 - $350,000.00 per year
ability to commute/relocate:
- miguel hidalgo, cdmx: reliably commute or planning to relocate before starting work (required)
*experience*:
- medical post grad: 1 year (required)
*language*:
- english to intermediate level (required)
work location: in person
expected start date: 01/12/2024