*qa analyst*education background*:undergraduate/ graduate from a government recognized university- post graduates will be preferred*experience*:- 6-12 months with industry experience, preferably from property management, real estate or similar industry*skills*:- communication skills- coordination & organizing skills- presentation skills- people management skills- customer service skills- ability to multitask- technical proficiency in ms office products required (excel, word, power point etc.,)- analytical skills*responsibilities*:- monitor the performance of associates & coach them, if and when required- process training/ojt for new trainees- processing/escalations & the rest on coaching & floor support- to be visible and available for both internal and external customers- demonstrate good business decisions, pro-active problem solving and relationship building- encourage and support csr's during difficult situations- prepare training need/top defect analysis analysis for the floor- provide constructive feedback for performance improvement- coordinate operations center activities and serve in leadership roles- ability to go beyond the call of duty in times of business exigencies- minimal calibration variance in monitoringtipo de puesto: tiempo completo, por tiempo indeterminadosalario: $17,000.00 al mesbeneficios:- programa de referidos- seguro de gastos médicos mayores- seguro de la vista- seguro dental- seguro de vida- vacaciones superiores a las de ley- vales de despensahorario:- turno de 8 horaspuede trasladarse/mudarse:- tlaquepaque, jal.
: trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (obligatorio)experiência:- ocupaciones en atención remota a clientes: 1 año (deseable)idioma:- inglés (obligatorio)