In conjunction with the casino manager, leads and manages the casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per sqm, and directing the performance management of the casino staff.
hiring requirements:
* minimum one-year experience internally as a senior casino supervisor with consistently high performance ratings. (shipboard experience preferred)
* one to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
* ability to make decisions based on sound judgment regarding rules and regulations.
* ability to observe and recognize payout accuracy, dealer behavior and associated activities.
* satisfactory completion of gaming board/commission approved dealer school.
* ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
* knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.
* knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work.
* ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
* through working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as excel, word, or related programs.
* bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
seniority level
mid-senior level
employment type
contract
job function
other
industries
hotels and motels
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