To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.job categorycustomer successjob detailsabout salesforcewe're salesforce, the customer company, inspiring the future of business with ai+ data +crm.
leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
and, we empower you to be a trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.
if you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.project managergdc teammexico cityat salesforce, there is nothing more meaningful than the success of our customers.
in the customer success group, our trusted guides and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes.
in collaboration with sales, technology & products, and our partner community, we bring the full power of salesforce to help customers achieve business value faster.we are seeking an innovative and passionate project manager who shares our vision of bringing the power of cloud computing to enterprises.
they are responsible for supervising the production of work.
they work closely with various technical and non-technical team members, handling and running sophisticated enterprise and strategic technical projects.
our project managers are subject matter experts who actively participate in the project, scoping, contracts review, knowledge transfer, and budget management.responsibilities:create and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.ensure on time and on budget delivery of projects while also ensuring that project gates and governance are accurately adhered to during the execution of the project.track utilization of project resources and run this against the resource allocation and budget.
this includes on time entry and approvals for project timesheets.handle day-to-day execution of project implementations.
assist with the planning, tracking, documentation and status updates for the project.able to lead one or two large projects or a couple of small to medium sized interrelated projects requiring sophisticated multi-functional collaboration and management at the program level.during the course of a project, be the primary customer interface and perform project management activities that ensure consistency to salesforce methodology.facilitate and own the creation of salesforce technical design documents for sophisticated projects, by working with technical architects and developers, as needed.provide hands-on configuration/customization of the salesforce product.embrace a standardized development lifecycle methodology for all projects.facilitate review sessions with the client and your team.participate in end-to-end implementation planning including project management, issue management, communication, and organizational change.write and review qa and uat test scripts.handle uat with end users including coordination and user acceptance signoff.leverage business knowledge and expertise to drive business process improvements.establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping.have difficult conversations regarding budget, resources, and timeline and formally collect and communicate outcomes of those meetings.qualifications & skills:pmp/pmi certificationscrum master certification5-10 years of experience in project management role.proven experience in leading external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.implementing enterprise-scale software solutions.
crm and salesforce.com implementation experience preferred or commerce (digital and physical store), point of sale and omni implementation experience preferred.experience with defining and running customer-specific development operations, managed services projects.demonstrated project leadership skills, with direct responsibility for running project teams, budget, and schedule.demonstrated history of delivering high-quality results on schedule and within budget.effective social skills; along with good communication skills both verbal and written.ability to weigh business and technical requirements to produce project plans and estimates.ability to lead both small and enterprise-wide engagements, facilitate meetings, mentor teams of junior team members and effectively lead customer concerns.handle and connect with remote developers during non-traditional business hours.ability to work effectively in a fast-paced, high-energy, team-oriented environment.ability to multi-task and perform effectively under pressure.must be able to travel.salesforce.com certifications (admin, consultant, developer) preferred but not vital.accommodationsif you require assistance due to a disability applying for open positions please submit a request via this accommodations request form.posting statementsalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
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