.
*company description*:- inmerso en el paraíso costero de la riviera maya, en un paraje virgen frente al mar que destaca por sus exuberantes y amplios jardines de manglares y su profunda playa de arena blanca, está tomando forma un complejo extraordinario: etéreo, un nuevo destino de auberge resorts collection que abrió sus puertas a finales de 2021 y ofrece una experiência de lujo irresistible en la que los huéspedes podrán evadirse en perfecta comodidad y aislamiento y disfrutar de una profunda conexión con la naturaleza y entre sí._rooms controller collaborates with front office, guest experience, and housekeeping in order to improve communication between these departments and ensure smooth daily operations.
he is responsible for keeping hotel rooms properly balanced and assigned, taking into account the special requirements of our guests.
the role also works closely with the engineering department to manage room blocks for preventive maintenance.
additionally, the position involves generating administrative reports, including daily opening and closing of the property.
their goal is to support all the team members and to ensure the guests and colleagues satisfaction by using guidance based on the auberge and forbes standards.- ensure the guest experience meets or exceeds all the auberge / forbes quality and service standards.- assign all room reservations daily, taking into consideration guest preferences to prevent overbooking.- the room controller must have an in-depth knowledge of the property layout: room distribution, connecting room options, features, and availability for upgrades or upselling.- "operations dispatcher" following the arrivals and departures of the day, room moves, and vacant rooms.- review inventory daily and balance the house by upgrading guests eligible for this benefit.- assist in finding alternatives for room moves if necessary due to complaints and preventive or corrective maintenance.- monitor rooms that are out of service or out of order (inventory).- monitor the item inventory to take action in case of high demand and decide whether to rent or purchase additional items.- print housekeeping traces, highlighting high-profile guests, their preferences, special requests, and celebrations.- assign sections to the housemen and rooms to the housekeepers.- prepare task sheets for room attendants, ensuring all relevant notes and traces are clearly communicated.- print the arrival list, divide it among the supervisors according to their sections, and retain a copy for reference.- enter and record guest requests into opera (guest profile) as applicable (e.g., requests for specific coffee capsules, special bed-making preferences, etc.
).- verify "do not disturb" (dnd) statuses and adjust the task sheets accordingly.- ensure all turndown amenities are completed as required and necessary.
*qualifications*- a genuine affinity for interacting meaningfully and positively with etereo teammates