A career in ibm consulting is rooted by long-term relationships and close collaboration with clients across the globe.
you'll work with visionaries across multiple industries to improve the hybrid cloud and ai journey for the most innovative and valuable companies in the world.
your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the ibm portfolio; including software and red hat.
curiosity and a constant quest for knowledge serve as the foundation to success in ibm consulting.
in your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients.
our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
your role and responsibilitiessecurity incidents will be handled in an end-to-end coverage.
this role will be in a 24x7x365 schema, allowing for an effective incident handling function, avoiding delays in solutions.
receive tickets from the automated integration between ticketing systems and manual incidents opened by cemex security organization, it heads, and third-party stakeholders.open security-related tickets upon cemex requirements in the ism tool and in the vsoc portal.track progress of open tickets.provide escalation and exception handling for problems, consistent with ibm established procedures.upon resolution of the problem request, close the ticket.required educationbachelor's degree
preferred educationbachelor's degree
required technical and professional expertisebachelor's degree in it system, telecom engineer.incident management process practitioner.itil foundations knowledge.information security skills.cobit knowledge at an introductory level.basic knowledge in security incident handling processes and procedures.knowledge in the usage of microsoft office tools.knowledge in security infrastructure from the operations perspective.demonstrated interpersonal and verbal communication skills.demonstrated written communication skills.ability to handle multiple tasks.sense of urgency.demonstrated problem-solving skills.highly focused on client needs.demonstrated capability to analyze problems.demonstrated negotiation skills.preferred technical and professional experiencecybersecurity threat analysisnist 2.0 frameworkcissp knowledge.about business unitibm consulting is ibm's consulting and global professional services business, with market-leading capabilities in business and technology transformation.
with deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.
our people are focused on accelerating our clients' businesses through the power of collaboration.
your life @ ibmin a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, live in what we do as ibmers as we strive to be the catalyst that makes the world work better.
about ibmibm's greatest invention is the ibmer.
we believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and ai strategy to life for our clients and partners around the world.
other relevant job detailsall our positions are eligible for people with disabilities pwd or rehabilitated.
job title: security incident management
job id: 16354
city / township / village: monterrey
state / province: mexico
work arrangement: onsite
area of work: infrastructure & technology
employment type: regular
contract type: regular
position type: entry level
no travel
company shift: general (daytime)
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