"empowering technology services”
founded in 2003, we are in our 22th year of structured growth. We are a talent-driven talent acquisition company providing individual consultants, project teams, and strategic outsourcing services to clients in various industries.
e-solutions is a certified minority-owned staffing firm spearheaded by industry experts. We offer award-winning solutions for the global talent cloud. Our services include:
• workforce solutions
• cloud solutions
• salesforce practices
• global payrolling
• msp/vmo services
• eor & aor services
• boot / bot ser
we leverage our recruiting expertise to deliver high-end consulting services for various engagements. E-solutions, inc. has developed a business structure with no boundaries, which means we work as one collective entity.
our msp partners and end customers have recognized our commitment to a partnering supplier model enabling us to expand to our present feat:
• 28 countries – 38 operational centers
• 4700+ workforce
• revenue ~$270+ million
• top 10 vendors for $10 billion system integrator
our clients extend from fortune 500s to it companies, and we're experts at finding the right combination of solutions & and solutions to fit any company's unique environment.
we place professionals in contract-to-hire, permanent-hire, and statement-of-work-based positions with industry forerunners and innovative start-ups.
we partner with talent ranging from it professionals to engineering to
skilled trades and many more. Our vast experience has provided us with a depth of knowledge spanning industries and technologies.
the following are the industry verticals that we serve: -
• bfsi
• ites
• healthcare
• energy & utilities
• light engineering
• warehouse & logistics
• administrative & support services
disclaimer
e-solutions inc. Provides equal employment opportunities (eeo) to all employees and applicants for employment without regard to race, color, religion,
the role
you will be responsible for :
* handling inbound calls and emails in a professional manner.
* resolving customer inquiries and requests and ensuring strong customer satisfaction.
* working with various internal teams to ensure prompt and accurate order processing and delivery.
* escalating customer feedback as required.
ideal profile
* you have at least 1 year experience within a customer service role, ideally within the it services industry.
* you possess excellent interpersonal as well as written and verbal communication skills.
* you have working knowledge of calling and customer service
* you are a strong networker & relationship builder
* you are a strong team player who can manage multiple stakeholders
* you are adaptable and thrive in changing environments
what's on offer?
* a role that offers a breadth of learning opportunities
* flexible working options
* fantastic work culture