Coyote logistics is a leading global third-party logistics provider that has moved the industry forward with expertise and integrity for over 15 years. Our strengths lie in our services and solutions, driven by our exceptional people. That’s why we’re committed to offering a best-in-class employee experience to our global workforce.
a inbound dispatch support rep is focused on operational support. They communicate with truck drivers, dispatchers, and customers daily. They provide top quality customer service and provide thorough information in a fast-paced environment using email and the telephone. Whether it is providing a simple piece of information or facilitating a complex solution, the coyote 24.7 team is there to help with a friendly voice and a no excuses mentality.
daily tasks & responsibilities (include, but not limited to):
1. answer inbound calls and emails from our drivers, carriers, and customers in a timely manner
2. respond efficiently and accurately to callers, explaining possible solutions, and ensuring the caller feels supported and valued
3. meet personal/team qualitative and quantitative targets
4. use available people and information resources to resolve issues independently, urgently, and thoroughly
5. update and document information utilizing applicable company software
6. create incidents & send emails as needed and notify appropriate parties, escalating where necessary
7. execute while maintaining exceptional customer service in tone and actions
8. take part in training and other learning opportunities to expand knowledge of the company and position
do well, be well
9. work collaboratively in our flexible hybrid model
10. medical, dental, vision, and life insurance coverage
11. mental and nutritional health resources
12. over $2 million invested annually in professional growth and development tools
13. free access to linkedin learning to grow in your profession and gain new skills
14. 15 paid time off days first year
15. home office bonus
16. 3 paid community service days annually
17. employee´s lead cultural inclusive teams
18. casual office dress code
19. pet friendly office