As a member of the support organization, your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our products. A primary point of contact for customers, you are responsible for facilitating customer relationships with oracle support, an extremely important phase in the company's strategy.some of the role's duties include:- consulting with customers on complex use of oracle products- contributing significantly towards the "my oracle support" database communities- analyzing work load, implementing changes to improve productivity- proactively contributing to increasing the team's efficiency by sharing knowledge, providing feedback about best practices, writing tools*qualificationstechnical degree i.e. Bs in computer science, management information systems, science, engineering, math, physics, chemistry or proven professional and technical experience.soft skills:- excellent written and verbal communication skills in spanish and english- performing under pressure- problem solver, analytical thinker- flexibility to work in different shifts and off days, including holidays and weekends.technical skills:- thorough understanding of the oracle product features- database architecture knowledge and basic database administration- familiarity with linux/ unix/ windows administration concepts- for the exadata team- exadata, rac ,zdlra, backup and recovery, rman, knowledge of various restore and recovery scenarios- familiarity with cloud architecture (oracle and/or third parties) and virtualization concepts and tools.- networkingmexico: ota-rm-mx