As a member of the support organization, your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs.
this involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our products.
a primary point of contact for customers, you are responsible for facilitating customer relationships with oracle support, an extremely important phase in the company's strategy.
some of the role's duties include:
- consulting with customers on complex use of oracle products
- contributing significantly towards the "my oracle support" database communities
- analyzing work load, implementing changes to improve productivity
- proactively contributing to increasing the team's efficiency by sharing knowledge, providing feedback about best practices, writing tools
*qualifications
technical degree i.e.
bs in computer science, management information systems, science, engineering, math, physics, chemistry or proven professional and technical experience.
soft skills:
- excellent written and verbal communication skills in spanish and english
- performing under pressure
- problem solver, analytical thinker
- flexibility to work in different shifts and off days, including holidays and weekends.
technical skills:
- thorough understanding of the oracle product features
- database architecture knowledge and basic database administration
- familiarity with linux/ unix/ windows administration concepts
- for the exadata team
- exadata, rac ,zdlra, backup and recovery, rman, knowledge of various restore and recovery scenarios
- familiarity with cloud architecture (oracle and/or third parties) and virtualization concepts and tools.
- networking
mexico: ota-rm-mx