*job summary*we are seeking a cash collector to join our team.
this role is responsible for ensuring timely collection of outstanding payments, maintaining healthy cash flow, and fostering positive relationships with customers while adhering to company policies and objectives.key responsibilities:inquire with customers regarding payment through email, phone, and 3rd party portals.provide exceptional internal and external customer service regarding collection matters.review account discrepancies, answer queries, and resolve short/over payments.prepare and issue customer refunds.work comfortably within excel documents and prepare comments for weekly aging reports.document clear and concise notes within nav of collection activity completed.advise collections manager of credit risk concerns.communicate and follow up effectively with the sales department regarding resolution of billing discrepancies.achieve or exceed defined department goals and activity metrics.requirements:bachelor's degree in any business field preferred.+1 year collection experience preferred.knowledge of finance, accounting, and basic office administration procedures.ms office experience including intermediate excel knowledge is critical.advanced english.soft skills:excellent attention to detail.ability to thrive in a fast-paced, team environment, but also be able to work independently.ability to maintain a proactive and positive attitude while being tenacious.strong desire to learn as well as coach others.
*additional requirements:* excellent written and verbal communication skills.