Maintenance coordinator - work from home
closed job
category: business administration
subcategory: administration
sector: administrative and office support activities
workday: full time
telecommuting / remote:
professional level: employee
department: administration
description
gordian staffing, a new way of hr.
we focus on helping small and medium-sized enterprises in the united states to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
our client is a dedicated provider of top-tier hoa management services, specializing in tailored solutions to meet the unique needs of each community. With a commitment to excellence, they ensure that every aspect of homeowners association (hoa) management is handled with the highest level of professionalism.
activities:
* answer heavy volume of incoming maintenance calls
* answer and address e-mails from homeowners, vendors, community managers, etc.
* all voice mail messages and emails where the homeowner has requested contact are to be returned the same business day
* issue and generate maintenance work orders; determine whether the maintenance issue and request are a homeowner or homeowner association responsibility
* choose the appropriate vendor relating to work that needs to be done
* follow up on open items in work order history through due dates
* contact vendors to see if the applicable work has been scheduled and completed according to the repair or service request
* confer with the community manager to see if the service request has been reviewed and confirmed completed per community manager’s property inspection
* contact homeowners to see if work has been completed
* if not completed, provide the homeowner with information obtained from the vendor and manager
* assist with any additional needs from homeowner
* send homeowner letters advising of work order confirmation, completion, pending review, etc.
schedule:
monday to friday
* standard time: 10:00 am to 7:00 pm mexico city time.
* daylight saving: 09:00 am to 6:00 pm mexico city time.
we offer:
* competitive salary (according to prior experience and skill set).
* remote work and equipment (laptop, monitor, and headset).
* 12 days of vacation at the year mark.
* 25% vacation bonus.
* 30-day aguinaldo.
* major medical insurance.
after the first 3 months:
* minor medical insurance.
* food vouchers (10% of monthly gross salary).
* restaurant tickets (mxn 2,035 per month).
* savings fund (8% of monthly gross salary).
requirements:
* advance c1 english level
* 1 to 2 years of experience in a similar role and/or hoa experience
* strong writing skills in english (recruiter will provide writing sample)
* feel comfortable on the phone to solve customer inquiries.
* tech savvy (experience working with crms)
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