Job description
pc support administrator
main tasks
the pc support administrator is responsible for internal users it support, maintain digital workplace environment operational and manage it assets, network access and hardware /software provisioning for employees, contractors and third parties according to security policies.
task and activities
- provide it support to internal users
- manage company network accesses and active directory according to security policies
- manage new starters and leavers it process
- installs, adapts workstations to the user, operates the connections of the network elements.
- integrates smartphones and tablets and communication systems into the company's information system.
- integrates, operates and supports office copiers and printing systems
- setup, operates and supports meeting rooms communication solutions
- collaborate with site managers to setup, operate and support physical security systems (door access control and video surveillance)
- detects and removes viruses, ensures the backup of computer data.
- keeps the inventory of the hardware and software up to date, managing hardware stock and licenses availability.
- manage it purchasing process for on time supply of it equipment and software
- participates in the deployment of the company's messaging and collaborative system and trains users as required.
- assists remotely or on site, in order to solve user's incidents (hardware or software) as soon as possible, within agreed slas.
- keep a permanent technological watch on workplace digital environment.
- automate daily tasks such as system or software installations, security updates
- monitor and manage technical alerts, ensuring proper escalation as needed
- write technical and support documentation
prerequisite for the jobprofessional skills required
- solid windows technical background.
- service oriented approach
- knowledge of basics itil, project management methodologies
- knowledge of basics of it security and networking
- good written and verbal communication skills
- innovative thinking
- "can do" attitude
- it suppliers management experience
knowledge required
must-haves
- professional english.
- expertise in
- windows professional, ios, android
- active directory and azure ad
- office 365
- knowledge in
- windows server and powershell
- networking
- supplier management
- "team player" attitude
- knowledge of various it and business functions
- capacity to work with an agile methodology.
- great interpersonal, problem-solving, analytical, and research skills.
nice-to-haves
- knowledge in macos
- experience in automotive or industrial business.
- professional french or german or chinese.
certificate and / or experience required
certificate
degree in a technology-related field required such as software engineering and/or computer science.
experience
minimum of 2 years of proven and successful experience in pc support administration involving microsoft technologies and azure.
stakeholder / internal relationshipparties prenantes / relations externes
- solutions architects and development team
- devops administrators
- operations and it support
- business departments
- ciso
- customers
- partners
work environnement conditions of employment
- position location: tbd
- travels: occasional
- home office: following a2mac1 internal rules
key figures / deliverable
- 24/7 support kpis - first response - resolution time - observability
- on time pc resources delivery and asset inventory updated
- strict compliance to access control policy
risks / particular job threats
none.
tipo de puesto: tiempo completo
salario: $20,000.00 - $23,000.00 al mes
horario:
- turno de 8 horas
prestaciones:
- aumentos salariales
- bebidas gratis
- estacionamiento de la empresa
- seguro de gastos médicos
- uniformes gratuitos
- vacaciones adicionales o permisos con goce de sueldo
tipos de compensaciones:
- bono de productividad
educación:
- licenciatura trunca o en curso (deseable)
experiência:
- it support: 2 años (deseable)
idioma:
- inglés (obligatorio)
- health insurance