*about this opportunity*:we are now looking for a lead service delivery manager, are you interested?
in this role, you will ensure customer value and happiness through an efficient service delivery.
as an lsdm, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
you will have a role in the line organization (the operational organization), with the purpose to lead their area of responsibility aligned with the instructions.
you will collaborate to ensure that work is executed within the scope of ohs requirements.
*what you will do*:
- secure customer contract fulfillment
- handle customer relationship & needs
- secure cs financial performance
- drive aos & new business opportunities
- follow sws/vas/hws processes, models & strategy
- ericsson portfolio knowledge
- financial analysis skills
- knowledge sharing & collaboration skills
- sales process knowledge
- trade compliance knowledge
- value creation knowledge
- coping with pressures & setbacks
- deciding & initiating actions
- delivering results & meeting customer expectations
- presenting and communicating information
- relating and networking
*you will bring*:
- m.sc, mba or equivalent through experience related to it and/or telecommunications
- at least 10 years of experience
- domain experience: sws, vas and/or hws
- deep understanding of service delivery process, models, and strategy
- knowledge of the sales process
- customer and market insight
- excellent social and communication skills
- financial savvy and skills
- formulating strategies and concepts
- adhering to principles and values
- leading, supervising, and responding to change in a high pace environment.
*why join ericsson?
*:
at ericsson, you´ll have an outstanding opportunity.
the chance to use your skills and imagination to push the boundaries of what´s possible.
to build never seen before solutions to some of the world's toughest problems.
you´ll be challenged, but you won't be alone.
you´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
*what happens once you apply?
*:
ericsson is proud to be an equal opportunity and affirmative action employer, learn more.