Job title: customer support associate
department: customer success
reports to: director of customer support
job summary: specright is looking to hire a customer support associate within our customer success team. In this role, you will gain an overall fundamental understanding of data analysis, data entry, business analysis, and project management work. You will work cross-functionally with teams including sales, marketing, product management, and software engineering. You will have the opportunity to work with customers such as johnson & johnson, p&g, and caterpillar. In the customer support portion of the role, you will respond to varying levels of technical support questions over email, live chat, and phone calls. Through these activities, you will grow your specright product knowledge and technical configuration skills.
responsibilities and duties
* answer basic customer technical support requests
* troubleshoot errors to provide customers with possible solutions
* create new users, reset user passwords, and update user profiles
* triage customer support requests to applicable team members as necessary
* configure objects, layouts, and workflows in specright with salesforce admin functions
* extract product and packaging specification data from word, excel, and pdf documents
* create best practices for future customer support team members
* utilize salesforce software platform for data entry and basic software configuration
* complete ad hoc tasks to support project managers and business analysts for customer accounts
qualifications
* bachelor's degree, which may demonstrate advanced computer skills and communication abilities
* entry-level customer service associates should complete several months of on-the-job training
* 1-3 years of customer support experience required, ideally within manufacturing or tech industries
* saas, consumer goods, food & beverage, packaging, or supply chain experience required
* com knowledge preferred but not required
soft skills
* be an active learner
* the desire to dive head first into an early-stage technology environment
* excellent communication, interpersonal, email, and organizational skills
* attention to detail
* highly accountable
* time management with respect to managing multiple projects
* fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver
* positive and inquisitive attitude
about specright
specright offers cloud-based software (saas) for specification data management to fortune 1000 companies with complex needs. Our customers manage thousands to tens of thousands of product skus, relying on us to help them access accurate specification data and make data-driven decisions.
culture
we are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas, and innovation. #j-18808-ljbffr