.grafana labs is looking for an experienced customer marketing professional to join us as we grow our advocacy, reference, and community-building efforts in the americas (amer).
as a customer marketing manager (amer), you will work closely with the director, customer advocacy to lead the day-to-day amer operations, working closely with the local gtm leadership and front-line sales and sales development teams.
you will also partner with your emea-based customer marketing counterpart, who leads our customer marketing efforts for emea and apac, to learn from her successes and cross-collaborate on current and future team projects.
your work will span across the entirety of our team's remit, as you'll be responsible for developing customer advocates to produce case studies, guest blogs, customer talks for our tentpole and regional conferences, etc., while also working closely with our regional gtm teams to support incoming reference requests and develop new initiatives.responsibilities:work hand-in-hand with our gtm leadership in amer to establish regional reference needs for our target locales, industries, and use cases.embed yourself and build strong relationships with the frontline amer sales team so that you can use your knowledge and relationships to inform and influence customer advocacy and broader marketing efforts.source and manage the customer advocacy pipeline that will support the production of case studies, guest blogs, video testimonials, and conference talks for amer-based customers as well internal reference requests from sales.engage with senior-level customers in business conversations, and develop highly engaged, mutually beneficial reference relationships.collaborate with the content and social media teams to build high-quality customer assets and think of new/creative ways to showcase our work to the public.partner with our amer-focused regional marketing teams to support and grow their programs.travel to our first-party events to support our customer speakers, gather gartner peer reviews, and more.collaborate with and learn from your emea-based customer marketing counterpart to transfer successful programs from one region to another, support global reference needs, and develop global programs.requirements:ideally located in a cst/est timezone (this person will be required to work these business hours)at least 5 years experience with customer-facing marketing and communications experience in the b2b enterprise software space, preferably in open source, observability, analytics, or related spaces.strong writing and organizational skills with a good understanding of content marketing, customer advocacy, and customer experience and how they can be tied into a broader set of marketing goals, processes, and workflows.comfort in working remotely and independently, with a strong emphasis on proactive communication, creative collaboration, and problem solving