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executive with wide experience in human resources solutions, business development, customer relationship, marketing
reporting to the network operations shift supervisor, the network operations center (noc) senior technician works collaboratively with infrastructure, operations and application teams to help ensure the stable operation, reliability, and security of infrastructure and critical systems. The noc senior technician will provide support, guidance, direction and developmental skills to the noc team under the direction of the noc shift supervisor. They will lead the team to analyze and resolve infrastructure and connectivity issues in a timely and accurate fashion, with the assistance of operations and application teams as needed. The noc senior technician will help guide and develop team training material where required. The noc senior technician will provide technical oversight to the noc team during major incidents, ensuring support procedures are followed.
key responsibilities:
1. assist in leading less experienced team members to ensure best practices for monitoring and support of requested applications are followed.
2. monitor the availability of critical systems, datacenters, and hardware that is crucial to day to day operations by using the designated monitoring solutions.
3. provide technical guidance to the noc team during major incidents.
4. perform trend analysis on monitoring alarms, incident reports and service tickets to resolve identified issues.
5. respond to colleagues who have escalated questions/issues in a timely manner.
6. develop monitors and other solutions through the use of scripting languages, monitoring tools and other available technologies.
7. participate in monitoring the availability of systems and datacenters that are crucial to day to day operations through the use of suite of monitoring solutions.
8. participate in troubleshooting system and network performance through knowledge of tcp/ip and networking principles, as well as web technologies.
9. continually identify, implement and improve effective processes and procedures to ensure overall client satisfaction.
10. participate in developing the monitoring and escalation procedures of new services.
11. develop shell scripts to accomplish redundant tasks to simplify in distributed administration.
12. coach/mentor/train noc and associate noc technicians.
13. the position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
qualifications:
1. 5+ years of system administration experience in a unix environment (preferably linux). Previous experience leading in a help desk environment supporting unix operations is preferred.
2. strong knowledge of tcp/ip and networking principles as well as web technologies. Data center experience with on-premise, private/public cloud, and vendor managed hosting.
3. strong knowledge of in-house tools such as nagios, microsoft scom, splunk, datadog, vmware, and servicenow.
4. experience with traditional 3 tiered applications (web, app, db) a plus.
5. experience with docker/kubernetes.
6. ability to effectively correlate incidents and clearly communicate impact and activities.
7. ability to conduct research into software or hardware issues and products as required.
8. ability to perform analysis, define new processes and drive technology initiatives and projects.
9. experience working in a team-oriented, collaborative environment.
10. ability to monitor, troubleshoot, and support technologies related to infrastructure systems and applications.
11. demonstrable skills working change management activities.
12. experienced in the development of operational procedures, processes and scripts.
13. demonstrates leadership skills that include customer focus, change management, teamwork, diversity, integrity.
14. proficiency in all microsoft office tools, including microsoft project.
15. works well under pressure.
16. holds self personally accountable for results.
17. passion for uptime and experience in e-commerce environments.
18. must be available to support in a 24x7 production environment.
education:
experience:
1. looking for someone who has a lot of monitoring experience as well as scripting.
2. some kind of leadership, don't have to have managed, but should be able to provide guidance to team.
3. 5+ years of experience within the noc space.
technical skills:
1. experience with solarwinds, cdn's, splunk, oracle, .net, sql, perl, java, scripting, html.
2. advanced experience within the following tools: servicenow, microsoft system center operations manager, splunk, nagios, and victorops.
opportunity for mexican citizens. If you live in cdmx or cancun this opportunity is for you.
seniority level
associate
employment type
full-time
job function
information technology
industries: it services and it consulting
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